🔍 Why does honesty matter?
Staff ought to remember that, in tickets, the ticket opener’s view of things might differ from theirs. Thus, it’s important to approach each ticket carefully, and avoid rushing into conclusions.
A user’s honesty and cooperation in a ticket should directly influence the outcome:
- Honest and cooperative - Grounds to reduce a punishment
- Dishonest and evasive - Grounds to extend a punishment
We really urge staff to reward honesty when they see it, as it encourages users to be upfront with us instead of digging themselves a deeper hole.
NOTE
Please do not promise a specific punishment reduction until you’re absolutely sure of how the events unfolded. (This applies mainly to Appeals)
🎠Handling dishonesty
If a user is caught lying in a ticket, please ask for more information as to why that happened.
Example: ... I can see from the logs that this isn't quite what happened, care to explain? ...
🚩 If you catch a clear, confirmed lie, we urge that you take this into account when deciding on the outcome of the ticket; don’t let it slide just to close the ticket faster.